The first people to welcome guests in a hotel are the personnel in the hotel front desk department. They are trained people who are responsible for carrying all front desk tasks on timely manner. They take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable.
The hotel industry is currently one of the most promising and lucrative sector. It is rapidly developing and adapting to the requirements of our modern lifestyle. If you want to secure a decent job in this field then you must prepare yourself to answer the following questions.
1. Please elaborate about the roles and responsibilities of front desk staff in a hotel?
The front desk staff in a hotel is in charge for taking reservations by phone, checking in guests, checking guests out, canceling reservations, and keeping the front desk area and lobby clean and presentable.
2. How would you compare your verbal skills to your writing skills?
It is a very important post in each and every hotel. Well, both oral as well as written skills are equally important in this field. I pay equal importance to both of them and I frequently take advantage of opportunities to develop my oral and written communication skills.
3. What job specific tasks have you performed in your previous hotel?
In my previous hotel I performed variety of important tasks which include supervising all the staff by assigning them work, maintaining the desk area neat and clean, and managing the customer related tasks such as giving room, taking cash, providing customer requirement etc. I also checked out the in and out time of all the customers’ timely and created database which include customer’s names, address, telephone numbers etc.
4. What are your skills and qualification for this job?
Well, I have ample experience in this field. I am highly proficient in creating database by using MS Access and SQL, supervising all the duties of staff and performing activities such as faxing, coping documents, answering phone calls and mailing. I even possess outstanding communicational, interpersonal, organizational and problem solving skills.
5. What are your hobbies?
This question is basically framed to know your interest and hobbies. It is a golden chance for you to impress an interviewer. You should highlight activities you enjoy that demonstrate risk taking, recharging and an outgoing personality.
These are some of the frequently asked interview questions. Do not forget to write a brief ‘Thank You’ note to the person or people who interviewed you.